30 Day Money Back Guarantee
Happy customer - Happy purchase with our 30 Day Money Back Guarantee across our entire range.
- Endorsed by the London Spine Clinic on Harley Street
- UK Made & Manufactured
- Grade 1 Listed Medical devices
If, at any time during the 30 days you are not 100% satisfied with your purchase then you are fully protected by our 30 Day Money Back Guarantee, and can return the product to us for a refund or exchange.
Q. How do I return my order?
A. In the unlikely event that you are not completely satisfied with your purchase, you can return your order to us at the below address. Please include your completed returns form. You will find a copy of this in your previous email from us. For more information check out our returns policy
11 Normans Place
Q. Can I exchange my item instead of getting a refund?
A. Whether you would like a different size or a different product, we are happy to exchange your item for you within your 30 day money back guarantee period. You can return your order to us as explained above.
Q. What happens if I don’t have my original packaging?
A. That's ok. All we ask is that you return the product to us reasonably packed and sealed to avoid any damage while the item makes its way back to us.
Q. How much does it cost to return my order to you?
A. Return costs are paid for by the customer. Items can be returned to us via your local post office or your courier of choice, whichever is best for you. Please remember to obtain and keep your proof of postage. If you have requested an exchange, we will send your replacement item to you free of charge.
Q. What if my return is lost in the post?
A. To ensure we can still process your refund or exchange, we recommend that you obtain and keep proof of postage until your refund or exchange has been processed.
Q. How quickly will my refund be processed?
A. Your refund or exchange will be processed as quickly as possible once it is received, but please allow up to 7 working days for this to be completed. You will receive an email from us one it has been processed. Please note that your money may take a further 1-3 days to show in your bank account.
Q. Are Standing Desk returns free?
A. Standing Desk's returns are free and we will provide all the collection details for you. This is a simple process, simply contact us and we will arrange collection.